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From The Daily Mail:

Lord Mandelson discusses the difficulties in making Mr Brown more popular. ‘You need to understand just how complex Gordon is. We are all complex but Gordon has developed fewer ways of masking and managing his insecurities.

‘You have to be careful you don’t make it worse/more difficult for him to change his public personality by telling him he has got to do so and inundating him with opinions as to how he does it.’
Derek Draper

Derek Draper was Brown’s unofficial adviser when he received the Mandelson email

Lord Mandelson and Mr Draper, a qualified psychologist, discuss Mr Brown’s character flaws in intimate detail.

Lord Mandelson says: ‘He is a self-conscious person, physically and emotionally. He is not as comfortable with his own skin as Tony was (is). A new public persona cannot be glued on to him.

‘The public personality of a politician is crucial but it cannot be found, it has to emerge. It will do so from self-confidence. When things go right for him. When he is being successful and receiving approval.

‘Then he will visibly relax. He will be enjoying himself. Not so angry. Then he will start talking about himself. Finding his voice.’